Private demonstration · Built by MotionFlow™ for The Hoxton, Shepherd's Bush · Not connected to any live hotel system Private demo · MotionFlow™ · not a live system
A private demonstration The Hoxton·Shepherd’s Bush

Every enquiry answered.
One connected experience.

Voice and WhatsApp, sitting in front of the numbers and inboxes you already have. It picks up, works out what the guest needs, captures the detail, and hands the right person a finished brief. Your numbers stay yours. Nothing on the desk changes.

Explore WhatsApp

It answers live, in your browser. Headphones are kinder to everyone around you.

Incoming call
+44 7700 900419
Saturday, 21:14 · the floor is flat out
21:14
The Hoxton · Shepherd's Bushonline
Message
Or read the WhatsApp thread in full →

The phone above replays a real missed call. Illustrative — no booking is made, and nothing here is connected to a live Hoxton system.

What actually happens

Three steps. Your team carries on as they are.

01

Someone gets in touch

On any of your numbers, the guest text line, WhatsApp or a website form. Nothing changes for the guest — they use whichever one they were already looking at.

Twelve published numbers and inboxes, plus SevenRooms, OpenTable and the forms
Every route in
Three phone numbers Guest text line & WhatsApp Eight email inboxes Website & booking forms
02

It answers, and places them

First ring, day or night, however many land at once. A room enquiry, a table, an event, or a guest already upstairs — each one goes to the specialist that handles it, without a transfer.

Four trained voices behind one line · the handover happens mid-call
Placed in seconds
Incoming · Saturday 21:48 “Do you do anything for a big group? There's about twelve of us.”
Placed
Front desk Events & The Apartment Chet's Guest line
03

Your team gets the result

The request is captured in full and lands as one finished brief — who, what, when, what was promised — sent to whoever has to act on it, with the money flagged at the top. Availability is checked and confirmed by your team, not by the system.

Captures the request, never confirms availability · live alerts for the urgent ones, one digest at seven
Where it goes
Within secondsLive alert to the ownerRevenue and anything urgent
07:00One digest, money firstEverything else, already sorted
12published numbers and inboxes — plus the booking channels
Oneline in front of all of them, picked up day or night
Fourspecialists behind it, reached without a transfer
07:00a finished night's work, already sorted, on one screen

01 — How it works

Every way in, answered the same way.

A guest doesn't choose a route — they use whichever page they happened to be on. So rather than change any of it, we sit one system in front of the lot. Below is what your own website publishes today, and what it becomes.

Voice04
020 3540 3140Hotel & general
0207 550 1020Meeting spaces
020 3540 3150Chet’s
+44 1789 339140Guest text line
Inboxes08
hello.shebu@General
book.shebu@Reservations
events.shebu@Meetings & celebrations
groups.shebu@Group bookings
sales.shebu@Corporate bedrooms
downtime.shebu@Downtime
events.london@Events — in your guest guide
hello@chetsrestaurant.comChet’s
Booking channels03
SevenRoomsTables under 9
OpenTableTables of 9–20
Enquiry formAbove that, a form
One line in

Every route above is published on your own website. Two of them take the same enquiry — your contact page sends events to events.shebu@, your in-room guide sends them to events.london@. You know why. The guest doesn’t need to.

With MotionFlow

One line.
Nothing else changes.

Nothing is switched off and nothing is replaced. Every number keeps ringing, every inbox stays where it is. One system sits in front of them and does the same four things, whichever door the guest came through.

  • Picks up on the first ring, day or night, however many at once
  • Places the caller in seconds — guest, diner, corporate, events
  • Takes what can be taken, and never invents what it can’t
  • Hands the right person a finished record, with the money flagged
The hotel never closes. The people who handle the enquiry do.
Events, reservations and Chet’s group bookings are weekday jobs. A Christmas party gets decided at ten at night; a table for twenty on a Sunday. Those land in an inbox that opens on Monday, or on a night team already covering a 237-room desk and the switchboard — and the ones worth the most book with whoever answered.

02 — The four lines

Four specialists. One call. No transfer.

Behind that single line sit four trained voices, each with its own knowledge and its own limits. The caller never chooses — the system places them, and hands between them mid-call without hold music and without asking anyone to ring back. Tap any of them and talk to it now, in this browser.

The Front Desk

Answers everything first. Places the caller in a sentence or two, deals with what it can, and hands the rest straight across. Knows Flexy Time, late check-out, dogs, the gym, parking, the buses, and when to stop and fetch a person.

Try asking“Have you got a room for Friday?” · “Can I bring my dog?”

Events & The Apartment

The line that pays for the rest. Qualifies properly — numbers, date, seated or standing, screen or not, budget band, who signs it off — matches it to the right room, and flags festive as urgent so it reaches your team while the date is still available.

Try asking“A Christmas party for eighty?” · “Can I book the Library on Thursday?”

Chet's

Takes the tables the forms can't — the party of twenty-five at half nine on a Saturday. Records allergies word for word and passes them to the kitchen rather than reassuring anyone. Knows the service break between four and half five, and never books through it.

Try asking“Table for twenty-five tonight?” · “Is the pad thai free of nuts?”

In-House Guest Line

For the people already in the building. Towels, the Wi-Fi, a late check-out, a tap that won't stop. Logs it, routes it to the right department with an owner and a time, and hands anything that sounds like a complaint to a human inside forty seconds.

Try asking“Extra towels for 412?” · “There’s noise from the room above.”
One call · Saturday, 21:48 · front desk to events, mid-conversation

Illustrative transcript. The handover happens inside the same call — the caller is never asked to ring another number.

03 — Beyond the call

The conversation carries on where the guest already is.

Not everyone wants to talk, and nobody wants to be sent to a form. When a call can't be taken, or a guest would rather type, the same system continues on WhatsApp — on your number, in your voice, with everything it learned on the call still in hand.

Illustrative conversations on a demonstration number. Scroll the phone — it behaves like a real thread.

21:14
The Hoxton · Shepherd's Bushonline
Message

Demonstration thread · not a live conversation

The bookings worth the most are the ones no form can take.
Above twenty covers, or anything in The Apartment, there is no button — it has to be a conversation. Which makes your biggest bookings the ones most likely to be missed.

04 — Explore the potential

More time for guests.
More opportunity, captured.

Keep your team focused on the guest in front of them. Give after-hours enquiries a clear next step, with the details ready for the right person. Move the sliders — these are illustrations, not promises.

01 / TimeLess routine work

Give the desk its time back.

45hrs / monthillustrative call-handling time

Parking, check-out, directions and Wi-Fi. Routine questions handled, so your people can stay with the guest.

How this is estimated

Calls a day × 3 minutes each × 30 days. Three minutes is a conservative average for a routine enquiry answered well. We'll rebuild it from your own call records before anything is agreed.

02 / OpportunityThe enquiry worth following up

A group dinner. Worth a conversation.

£800food valueillustrative booking value

Capture the brief, flag dietary requests and get the enquiry to Chet's team while there is still a conversation to continue.

What this figure means

Chet's published Party Feast at £40 a head. Food only — drinks and service excluded. Twenty is the largest party your own group form accepts; above that there is no online route at all, which is exactly why those enquiries need a person.

03 / ClarityContext. Owner. Next action.

Ready for a person. Ready for the next step.

Who called, what they need and what happens next. A useful record for your team, without asking the guest to start again.

Explore the morning handover ↘
Example · events enquiry21:48
EnquiryPrivate dinner · 12 guests
OwnerEvents team
Next actionCheck dates & call back
Availability not confirmed. Nothing held.

A useful starting point. Your numbers make it real. We'll rebuild these illustrations around your call volumes, workflows and booking data before agreeing a scope.

The seven o'clock digest — Saturday into Sunday
18:00 to 07:00 · handled alongside your night team
Illustrative. Built from your published information.
22:40
Festive enquiry — 90 standing, first week of DecemberExclusive-hire territory. Budget band given, decision-maker named, flagged festive.
Call them first
21:14
Chet's — party of 25, Saturday 20:00Past every online and form limit. Taken on the phone. One nut allergy, recorded word for word, kitchen to confirm.
Confirm the table
19:02
Boardroom for 12, Thursday — screen neededMatched to the Living Room. Catering question still open. Brief drafted, waiting on a human's eye.
Send the proposal
23:51
Room 214 — no hot waterLogged to maintenance, marked urgent, guest given a real time. Follow-up scheduled for 08:00.
Check it landed
01:20
Noise complaint, fourth floorNot argued with, not explained away. Handed to the night manager in forty seconds, in the guest's own words.
Human handled
02:35–06:40
14 routine callsParking, check-out times, dogs, the gym, directions, two late arrivals, one lost charger.
Never reached the desk
Three revenue conversations, one fault fixed, one complaint owned — and fourteen calls the night team never had to stop for. Your desk is staffed round the clock, and that stays true. The point is that one or two people overnight are covering a 237-room desk, the switchboard and whoever is standing in front of them — and only one of those three can reasonably be asked to wait.

Before you ask

The four questions everyone asks.

Will guests know it's AI?

If they ask, it tells them — immediately and without fuss. We don't build agents that dodge the question. In practice most callers don't ask, because it answered in one ring and knew what it was talking about. Disclosure is a design rule here, not a legal afterthought.

What happens when it doesn't know something?

It says so and gets a person. It will never quote a rate, confirm availability, invent a policy, or tell a guest a dish is free of an allergen. Every unknown becomes a captured question and a callback with a real time on it. Complaints always go to a human — it acknowledges once, takes the guest's own words down, and hands over.

Our front desk is staffed twenty-four hours. What are we actually buying?

Nothing about night cover — we know the desk is staffed round the clock, it's on your own FAQ. What you're buying is the second and third conversation: one or two people overnight are covering a 237-room desk, the switchboard and whoever's standing in front of them, and only one of those three can be asked to wait. Same in the day. This takes the ring, so the person at the desk gets the desk.

What do you need from us, and can we switch it off?

Less than you'd think: which numbers, which hours, who owns each kind of enquiry, your actual policies on the handful of things guests ask most, and someone to sign off the words before a single call goes live. Roughly one conversation and one review pass — we do the technical work. And yes: you can switch it off in minutes, from your side, without calling us. Recording is disclosed in the greeting, and WhatsApp continues conversations the guest started, which is service rather than marketing. We'd want your data-protection people in the room during setup, and we'd rather they pushed back early than late.

05 — The next step

Point it at a real number for a fortnight.

You've already talked to four of them on this page. The only thing left to find out is what they do with your actual calls — and there is a cheap, reversible way to find that out before anything is binding.

A scoped build, a go-live date, and a live test before you commit to it.

We agree the scope and the date. Before any of it binds, we point one line — we'd suggest Chet's or events, whichever costs you more — at a real number for two weeks. You watch what comes back. If it isn't obviously worth it, we stop and you owe nothing.

The parts of this are built on components already running for UK businesses; this is the hospitality configuration of them. On the investment, we'll put a real number in front of you on the call, once we know which lines you want and how the volume actually falls — not before. We won't tell you what it pays back until we've seen what your phone actually does.

Book the fifteen minutes

Or however’s easiest: 07516 920727· piers@motionflow.uk· WhatsApp

Fifteen minutes. No preparation, no deck, nothing to install. Bring whoever actually answers the phone — they'll have the sharpest questions.

Piers KalairMotionFlow™ · piers@motionflow.uk
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