# MotionFlow — full reference

> MotionFlow (MotionFlow Ltd, Companies House no. 16905162) is a UK company that builds AI phone and WhatsApp assistants for businesses and hotels. They answer every enquiry in seconds, 24/7, capture the details, book or route the request and follow up automatically, with a person always available for anything sensitive.

Last reviewed: 4 October 2026.

## In one sentence

MotionFlow makes sure a UK business or hotel never loses an enquiry because nobody could answer: the phone and WhatsApp are answered in the business's own name, the details are captured, and the right person gets a clear next step.

## Who it is for

- Independent UK service businesses that lose enquiries to voicemail: estate and letting agents, dental practices, law firms, accountants, trades, recruiters, clinics, garages, care homes, pharmacies, vets and restaurants.
- Four- and five-star hotels and small hotel groups that want reception, reservations, events and concierge enquiries handled warmly on the phone and WhatsApp, without adding headcount.

## What it does

1. Answers. Calls and WhatsApp messages are answered in seconds, day and night, in a natural British voice and the business's tone.
2. Understands. The assistant asks only the questions the business needs (for example dates and guest numbers for a hotel, or property address and timeframe for an estate agent) and reads important details back.
3. Acts. Where an integration is agreed, it books the appointment or viewing into the existing diary. Otherwise it captures the request for the team to confirm.
4. Hands over. The right person receives a summary with the conversation attached. Complaints, sensitive matters and anything outside scope go straight to a person.
5. Follows up. Missed calls get an instant text or WhatsApp. Enquiries that go quiet are followed up automatically, within the permissions the business has.

## What it never does

- Pretend to be human. It says it is AI when asked.
- Give legal, medical, financial, mortgage or tax advice.
- Invent prices, availability, valuations or confirmed bookings.
- Promise that a business is compliant with any law. It helps teams keep a complete record and stay on top of deadlines; compliance decisions stay with the business.

## Hotels in detail

- Page: https://motionflow.uk/hotels
- Departments covered: reception and reservations, events and private dining, restaurants and bars, guest care and concierge.
- Typical moments: an arrival-time call during check-in, a private dinner enquiry after the events team has left, a late-night guest request, and the 07:00 handover that lists what happened overnight and who owns each item.
- Systems: OPERA Cloud (via Oracle Hospitality Integration Platform), OPERA 5, Mews, SynXis, Amadeus iHotelier and Delphi, SiteMinder, Cendyn, Revinate and Oracle Simphony are assessed per hotel. Live rates, availability or booking actions are only used after an agreed, tested integration.
- Rollout: one hotel or one guest journey first, tested with the hotel team against agreed criteria, then extended across the group.
- Free private demonstration: the hotel shares its name and website; MotionFlow prepares a private demonstration in the hotel's style, with a voice concierge to ring and the WhatsApp guest journey. Request: https://motionflow.uk/hotels#demo

## How a project runs

1. Short call to map how enquiries arrive and where they are lost.
2. Build: voice, knowledge, questions, routing and follow-up configured for the business.
3. Test with the team on realistic calls and messages before going live.
4. Go live, monitor the first real conversations, then refine monthly.

## Data and compliance posture

- Caller and guest data is handled in line with UK GDPR. Callers are told when calls are recorded. Suppliers that process personal data are covered by data processing agreements.
- MotionFlow is a safety net, not a compliance guarantee or a legal adviser.

## Contact

- Phone (rings the live AI receptionist): 07915 920766, +44 7915 920766
- WhatsApp: https://wa.me/447915920766
- Email: info@motionflow.uk
- Registered office: 34 Waterloo Road, Wolverhampton, WV1 4DG, England
- Company number: 16905162 (England and Wales)
- ICO registration: ZC214289
- About: https://motionflow.uk/about