01New patients
A welcome that starts well.
Capture the appointment request, contact details and preferred times. Share your approved NHS, private or mixed-practice registration policy.
Workflow
New enquiry
For UK dental practices
Your front desk, open 24/7.
Your care, still yours.
Round the clock
Phone and WhatsApp receptionists for dental practices. Capture patient enquiries, arrange the next step and keep your team focused on care.
Personalised for ·
Built & supported in the UK
ICO registered · ZC214289
Your team stays in control
08:12
D
Daisy · Pearl House DentalAnswered in 2 secondsPearl House Dental, Daisy speaking. Are you a new patient, or already with us?
New. I would like a check-up, please.
Of course. For this demo, would Tuesday 10:30 or Thursday 14:00 suit you?
Tuesday 10:30 works.
Example slot agreed · brief ready
Illustrative appointment journey
Call answeredFollowed up on WhatsAppMonday, 08:12
The moments your reception knows
Two missed moments.
One familiar problem.
Monday · 08:30
The phone rings.
Your desk is already busy.
Your desk is already busy.
A patient is checking in. Another needs to rearrange. A new enquiry is waiting on the line. Your reception team can only do so much at once.
Sunday · 22:47
A new patient.
An unanswered enquiry.
An unanswered enquiry.
Someone is looking for a new dentist after the practice has closed. A helpful first response captures what they need and gives your team a clear next step.
That's the front desk this is built for
Calls picked up. Patient details handed over.
A calm first response, with appointment requests and messages routed by your rules. Clinical questions stay with your dental team.
Your receptionist
Your front desk,
run like your best person runs it.
Choose the voice, the name and the manner. We set it up on your practice, so every caller gets the welcome your best receptionist would give.
- Choose the voiceBritish voices, warm to formal. Name it whatever suits your practice.
- Teach it your practiceYour services, hours, who handles what, and how you like things said.
- Set the rulesWhat it never says, when it hands over, and who gets the brief.
Talk or type · about two minutes
Receptionist set-up · Pearl House Dental
Voice
DaisyWarm
OliverCalm
AmeliaBright
JamesMeasured
Greeting
“Pearl House Dental, Daisy speaking. How can I help?”
Manner
FormalFriendly
Knows
Your servicesOpening hoursWho handles whatFee policy
Hands to
Reception · appointmentsClinician · treatment queriesPractice manager
Never
Gives adviceDiagnoses symptomsTakes bank details
Live on your numberOverflow + out of hours
Says it is an AI receptionist whenever a caller asks, and tells callers whether the call is recorded. It never diagnoses, recommends treatment or gives clinical advice. Urgent concerns follow your approved escalation rules.
WhatsApp, 24/7
Your patients already live on WhatsApp.
Now your practice does too.
Sunday · 22:47
01
Patients message any time
A hygiene enquiry at ten to eleven on a Sunday. A new-patient question before work. A familiar place to start the conversation.
02
Replied in seconds
It acknowledges, asks the one question that matters, and sets an honest expectation.
03
Your team takes over
A written brief lands in the shared inbox: who, what, how urgent, which team. Nothing lost in someone's personal phone.
04
Opted-in patients get reminders
Appointment confirmations, clinician-set recalls and secure form reminders. Follow-ups use agreed permissions, templates and opt-out handling.
Medical histories, photographs and clinical records belong in your approved secure patient portal. The assistant collects only the agreed administrative details.
Your systems, connected
Fits around how your practice works.
Nothing to rip out.
Keep your existing number and your practice management system. We map patient enquiries, appointment rules and secure handovers before agreeing what connects.
What doesn't change
- Your phone number. Callers dial what they've always dialled.
- Your practice software. We hand into it; we don't replace it.
- Who provides patient care. Your dental team — always.
- Where patient data lives. Your approved systems and patient portal, under agreed data handling rules.
What does
- A first response — during busy clinics, evenings and weekends.
- Enquiries arrive as briefs, not voicemails to decode.
- Appointment requests reach the diary through the workflow you approve.
- You see everything that happened, at 8am, in one email.
01Where enquiries arrive
Your existing phone numberNothing changes for callers. Overflow and out-of-hours simply route to the front desk.
WhatsAppYour business number, or one we provide. Patient enquiries, appointment changes and consented follow-ups.
Google Business Profile & websiteThe "Call" and "Message" buttons people tap after a search land here too.
02What the front desk does
MotionFlow front desk24/7
1
Answers promptlyOverflow calls and messages, during a busy clinic or after reception closes.
2
Works out who's callingNew patient, registered patient, appointment change, hygiene enquiry or a concern needing the clinical team.
3
Books, routes or flagsAppointment request to reception. Treatment question to a clinician. Urgent concerns follow your escalation rules.
4
Writes the briefWho, what, when, which team — ready before your people pick up.
03Where it lands — your tools
Your diaryStaff callbacks and non-clinical consultations can use Microsoft 365 or Google Workspace. Clinical slots follow your practice diary rules.
PMS
Your dental practice systemDentally, EXACT, R4+ or Sensei Cloud: we assess the edition, available APIs and permitted patient fields before agreeing a handover.
CRM
Patient enquiries & follow-upNew-patient briefs, consultation requests, cancellation-list preferences and recall replies — routed to your existing patient journey or CRM workflow.
The 8am digestA concise operational summary for the practice manager. Sensitive clinical information stays in approved systems.
DentallyCloud practice managementEXACTSoftware of ExcellenceR4+Practice managementSensei CloudCloud practice managementMicrosoft 365Team callbacks & calendarsGoogle WorkspaceTeam calendars & email
Before anything connects, we check:software edition
API access on your plan
calendar permissions
approved data fields
who owns which workflow
Logos belong to their owners and are shown for scoping only. Connections depend on access, versions and permissions and are confirmed with you before anything is built. No vendor partnership is implied.
Every morning at 8
Every enquiry tracked.
One email, before the first coffee.
At 08:00, your practice manager sees the overnight picture: new-patient enquiries, appointment requests, recall replies and the callbacks your team needs to make. Clinical detail stays in your approved systems.
- Overnight, in one lineCalls, WhatsApps, patient enquiries and appointment requests — clearly summarised.
- Flagged by urgencyTime-sensitive requests and unconfirmed appointments clearly marked. Urgent clinical concerns use immediate escalation, not the morning digest.
- Every request linkedA concise operational handover, with clinical detail kept in your approved practice system.
Front desk digest — Monday · illustrative exampleSent 08:00
MFMotionFlow → the practice manager, Pearl House Dental · overnight 18:00–08:00
0
Calls0
WhatsApps0
New enquiries0
Slot requestsOvernight activity · 20 contacts · 18:00 → 08:00
18202200020405060708
Needs a human today
New enquiry. New patient enquiring about a check-up. Tuesday 10:30 requested, reception to confirm.
Callback. Registered patient asking for a hygiene slot, Sun 22:47 — reception, Monday 9:00.
Routed. Two appointment changes and one recall reply — all ready for reception to action.
Quiet. Two patients have asked to join the cancellation list. Preferred days captured.
Illustrative digest for a fictional practice.
The numbers
What missed calls
really cost you.
Three sliders. Your practice. Every assumption is written underneath.
0
potential visits a year£0
potential first-visit valueScenario only: assumes 60% of missed callers do not call back and 35% would book. First-visit revenue, before costs; not profit, a forecast or a promised result. Adjust the inputs to your practice.
Get your practice's real figures →The patient journey
The calls your practice knows.
A better way to handle them.
01 / 06
02Check-ups
The right request, captured.
Find out whether the caller is registered, which appointment they need and when they can attend. Confirm only the slots your approved diary workflow allows.
Workflow
Reception
03Hygiene
Keep the next visit moving.
Follow the recall interval set by the clinician. Handle replies and appointment requests, with consented reminders and a secure link for forms.
Workflow
Follow-up
04Cancellations
Make a useful connection.
Record cancellation-list preferences. Offer an available slot only through your agreed workflow, then leave a clear confirmation or review task.
Workflow
Diary gap
05Treatment enquiries
The dentist does the advising.
Capture interest in whitening, aligners or other services you offer. Treatment suitability, diagnosis and final pricing stay with your clinical team.
Workflow
Team handover
06Urgent concerns
Follow your urgent-call rules.
Flag the concern promptly and follow your clinician-approved escalation route. Never diagnose, promise an emergency slot or leave urgent concerns waiting for a morning email.
Workflow
Escalation
Illustrative administrative workflows. Clinical decisions and recall intervals stay with your dental team; availability and system access are agreed before launch.
A controlled start
Ready for your practice.
First 7 days free.
01 / 04
Days 1–2
Listen
We map your phone setup, software, teams and handover rules. We agree what the receptionists may say — and what they never say.
Days 3–5
Shadow
The receptionists run alongside your team on real scenarios. Every brief is reviewed. Scripts are tuned to how your practice actually speaks.
Days 6–7
Live
Once your team approves the pilot, overflow and out-of-hours can go live on your number. You keep the off-switch and review every handover.
7 days
free
free
Try the agreed workflow before expanding it. We confirm scope, access and trial terms first. Start with overflow or out-of-hours under agreed data processing terms, once your team signs off.
Start your 7 days →Your standards, always
Your team. Your rules.
Always in control.
Honest about being AI
Ask and it will always tell you it is AI, with a clear recording notice where recording is used. Your practice agrees the greeting and handover rules.
Never gives advice
Symptoms, treatment suitability and clinical questions go to your dental team. The assistant takes administrative details and follows your approved escalation rules.
Patient data stays in your systems
Clinical forms and records use your approved portal. We agree data minimisation, access, retention and processor terms before the pilot.
You hold the off-switch
Pause a line, change a script, pull a receptionist — your call, same day. A safety net for your front desk, not a compliance guarantee.
Before you start
A few sensible questions.
Updated
Let's map your practice
Give the next enquiry
a better first impression.
Bring your current phone setup and the software you run. We'll map one practical starting point, confirm your software and agree the checks for a controlled seven-day trial.
Seven days. Your number.
See what your front desk
has been missing.
Overflow and out-of-hours on your existing line, answered by a receptionist who knows your practice. First 7 days free. Switch it off whenever you like.