AI receptionist for solicitors & law firms Your front desk, open 24/7. Your advice, still yours.

A phone and WhatsApp assistant that answers your firm's calls and messages in your name, 24 hours a day. It finds out who's calling and what the matter is about, takes the names your conflict check needs, books initial consultations into your diary and hands your team a written brief. It runs the front desk; your solicitors still give the advice.

Yes, whenever they ask. The receptionist says plainly that it's an AI receptionist, tells callers that calls are recorded, and passes anything sensitive or outside its brief to a person at your firm. You choose the greeting, the voice and exactly what it can and can't say.

No. It handles intake and admin only: who is calling, what the matter is in one line, who the other party is, any date that matters, and which team should pick it up. It never gives advice, never comments on the merits or chances of a case, and never tells a caller whether a time limit applies to them. It says so plainly and arranges for a solicitor to call.

It takes the caller's name and the name of any other person or company involved first, then asks the caller to hold the detail until a solicitor calls. Those names arrive in the brief, so your team can run the conflict check before anyone hears the full story. It never confirms or denies whether someone is a client of the firm.

It can share the price and service information you already publish, such as fixed fees for conveyancing, wills or probate, exactly as you've written them, and point callers to your website. It never invents or negotiates a fee; anything bespoke is quoted by your team after the consultation.

Usually, yes. Most firms start with overflow or out-of-hours on their existing number — nothing changes for callers. We map your phone setup, case management and CRM before anything is built, then confirm exactly what connects and how. If something can't connect on your plan, we tell you before you sign.

ID and AML checks run through your own provider's secure link, sent only when your team says go. The receptionist never takes or gives bank details, card numbers, ID numbers or passwords, and it can repeat your payment-fraud warning on every relevant call and message.

It follows the escalation rules you set. A hearing tomorrow or a completion problem can go straight to a named solicitor's mobile; everything else is flagged at the top of the 8am digest. If a caller says they're in danger, it tells them to call 999 first.

Days one and two we listen and map your firm. Days three to five the receptionists run alongside your team on real scenarios and every brief is reviewed. Days six and seven overflow and out-of-hours go live on your number, with the 8am digest showing your team everything that came in. The first seven days are free, and you keep the off-switch throughout.

It depends on your call volumes and what you want covered, so MotionFlow scopes it on a 30-minute call rather than publishing a price list. The first seven days on your own number are free, and you keep the off-switch throughout.

In line with UK GDPR. Callers are told calls are recorded, the receptionist collects only what intake needs, and suppliers that process personal data are covered by data processing agreements. Your SRA obligations stay with your firm: MotionFlow is a safety net for your front desk, not a compliance guarantee, and you approve every script.