Phone and WhatsApp receptionists for independent opticians. Capture routine appointment requests, welcome collection enquiries and brief your team, while your optical professionals focus on patients.
Personalised for ·
Your team is helping someone choose frames. The optometrist is in an examination when the phone rings again. A routine appointment enquiry still needs a helpful next step.
Someone has finally found time to request a routine sight test on Sunday evening. A useful first response captures their preferred day and callback time. Eye-health or urgent concerns follow the approved immediate human route.
A useful first response for routine requests and a clear handover to your practice. Examinations, prescriptions, clinical recall intervals and referrals stay with your optical professionals.
Choose the voice, the name and the manner. We tune it to your practice, so every caller gets the welcome your best receptionist would give.
An honest answer whenever a caller asks whether it is AI, agreed recording notices and a clear handover. Eye-health advice, examination, prescribing, clinical recall intervals and NHS eligibility stay with authorised professionals. Collection status needs verified data and approved identity checks.
A routine sight-test request after work. A question about collection arrangements. An administrative starting point, with a human route for eye-health concerns.
It acknowledges, asks the one question that matters, and sets an honest expectation.
A written brief lands in the shared inbox: who, the administrative request, which team and the next action. Nothing lost in someone's personal phone.
Practice-approved recall reminders, directions and routine callbacks. Clinical recall dates come from your team; prescriptions and health details use approved secure channels. Messages use the permissions, templates and opt-out handling you approve.
Keep your existing number and optical practice software. We map sight-test requests, dispensing-team callbacks and approved recalls before assessing supplier access, permissions and any NHS assurance requirements.
OptixOptical practice management
Acuitas 3 by OcucoOptical PMS · clinical & retail
Optisoft.NETUK independent-optician PMS
Optinet NOVA / FLEXNOVA cloud · FLEX practice-based
XEYEXIndependent-optician PMS
i-ClarityOptical practice managementChoose your PMS to scope routine appointments, recalls, supplier access and team handovers.
Discuss my practice’s setupGenuine vendor logos identify optical practice systems for scoping. Your software edition, diary rules, recall settings and supplier permissions are checked separately. No live connector, NHS claim access or vendor partnership is implied. Microsoft 365 and Google Workspace, shown above, are calendar and email tools.
At your agreed opening time, your team sees routine enquiries, appointment requests and callbacks in one place. Clinical and urgent concerns follow the immediate handover route when raised.
Explore the routine enquiry time your front desk handles. Use your own volumes and timings.
Illustrative only: enquiries × coverage × intake minutes. Excludes follow-up, reviews and system costs. Your team still owns every handover; this is not a staffing forecast.
Explore your practice’s figures →Capture the preferred branch, day and callback time. Confirm only through approved availability and appointment rules; the practice decides the correct examination and any NHS funding eligibility.
Capture a routine fitting or aftercare appointment request. Clinical suitability, fitting, prescriptions, wear advice and supply stay with qualified professionals. Eye-health concerns follow the immediate human route.
Capture a collection or adjustment enquiry. Readiness and timings need verified information and approved identity checks. The assistant never invents order status, a finished prescription or a delivery promise.
Use recall dates and appointment types already approved by your practice. Agree message content, channel, permissions and opt-outs. The assistant never chooses a clinical interval or turns a service recall into marketing.
Share only practice-approved service information. NHS funding, vouchers and urgent-eye services vary by nation and locality. The team confirms eligibility; the assistant cannot sign eGOS claims or create a referral.
Do not diagnose, interpret results or offer clinical reassurance. Use the approved immediate professional route and urgent fallback. Sudden vision loss or sudden severe eye pain must never wait for routine intake.
Illustrative administrative workflows. Clinical decisions stay with optical professionals; local NHS services, urgent routes and required assurance are agreed before live use.
We map your phone setup, software, teams and handover rules. We agree what the receptionists may say — and what they never say.
Use approved test scenarios first. Review eye-health questions, urgent signposting, failed handovers and privacy boundaries. Agree staff training and acceptance evidence.
Live use starts only after your practice accepts the workflow and applicable clinical-safety, privacy, supplier and NHS assurance checks are complete. Keep monitoring and the off-switch.
Try the agreed workflow before expanding it. The seven-day trial begins after the required governance, clinical-safety, privacy and access checks are complete. Your proposal confirms scope, price and trial terms.
Start your 7 days →
Ask and it will always tell you it is AI, with a recording notice where used. Your practice approves the greeting, administrative scope and handover rules.
Clinical assessment, prescribing, recall intervals and referrals stay with your optical professionals. The receptionist follows approved administrative scripts and human handover rules.
Agree minimum data, lawful basis, any Article 9 condition, DPIA, processor terms, retention and secure channels before live use. A demo consent notice does not complete that review.
Agree monitoring, incident handling, downtime fallback and a safe off-switch. Your practice retains professional accountability and reviews the service.
Updated
Bring your phone setup, PMS and current service list. We’ll scope one administrative workflow and agree the governance, clinical-safety, privacy and access checks before any patient-facing trial.
Overflow and out-of-hours on your existing line, answered by a receptionist who knows your practice. First 7 days free. Switch it off whenever you like.