Phone and WhatsApp receptionists for community pharmacies. Capture routine requests, welcome service enquiries and give your team a clear handover, while your pharmacist stays focused on patients.
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Your team is helping a patient at the counter. The pharmacist is in a consultation when the phone rings again. A routine enquiry still needs a useful next step.
Someone wants to ask about a locally available service on Sunday evening. An administrative first response captures a callback preference. Clinical or urgent concerns follow a different, immediate route.
A helpful first response for routine requests and an agreed route to a pharmacist. Medicine advice, assessments, eligibility and supply decisions stay with your pharmacy professionals.
Choose the voice, the name and the manner. We tune it to your pharmacy, so every caller gets the welcome your best receptionist would give.
An honest answer whenever a caller asks whether it is AI, agreed recording notices and a clear handover. Medicine advice, assessment, eligibility and supply stay with the pharmacist. Prescription status is never guessed or disclosed without approved checks.
An opening-hours question after work. A request to discuss a locally available service. An administrative starting point, with no symptom assessment.
It acknowledges, asks the one question that matters, and sets an honest expectation.
A written brief lands in the shared inbox: who, the administrative request, which team and the next action. Nothing lost in someone's personal phone.
Neutral reminders, directions and agreed service callbacks. Clinical details belong in approved secure channels. Messages use the permissions, templates and opt-out handling you approve.
Keep your existing number and pharmacy systems. We map routine requests, service enquiries and pharmacist handovers before assessing supplier access, permissions and NHS assurance requirements.
Pharmacy ManagerCegedim Rx · PMR
Positive SolutionsHx / Analyst · PMR
TITANPharmacy PMR
RxWebWeb-based PMR
Sonar HealthPharmacy service platform
Microsoft 365Team calendars & emailChoose your system to scope routine requests, supplier access and pharmacist handovers.
Discuss my pharmacy’s setupGenuine vendor logos identify software we can assess with you. PMR, service and calendar systems have different roles. Access depends on supplier permissions, the agreed purpose, security and any required NHS assurance. No live connector, NHS access or vendor partnership is implied.
At your agreed opening time, your team sees routine enquiries, service requests and callbacks in one place. Clinical and urgent concerns follow the immediate handover route when raised.
Explore the routine enquiry time your front desk handles. Use your own volumes and timings.
Illustrative only: enquiries × coverage × intake minutes. Excludes follow-up, reviews and system costs. Your team still owns every handover; this is not a staffing forecast.
Explore your pharmacy’s figures →Route an administrative status request to the pharmacy team. Any live status disclosure needs verified data, identity checks and supplier permission; a request never means a medicine is ready or available.
Explain only the services your pharmacy currently offers. Participation and pathways must be checked locally. Clinical assessment, eligibility, treatment and any supply stay with the pharmacist.
Capture a request to discuss locally available NHS or private vaccinations. Your team confirms availability, eligibility, clinical checks and booking; the assistant makes no suitability decision.
Share pharmacy-approved service and opening-hours information. Pass requests to the team for eligibility and appointment confirmation. The assistant never interprets readings or gives health advice.
Send neutral service reminders or callback information through the channel and permissions your pharmacy approves. Use authorised secure systems for clinical records, referrals and sensitive detail.
Do not assess symptoms, advise on doses or decide supply. Follow the approved human handover and fallback. Urgent concerns receive immediate signposting, never a place in the routine callback queue.
Illustrative administrative workflows. NHS examples refer to England; current local services, professional handovers and required assurance are agreed before live use.
We map your phone setup, software, teams and handover rules. We agree what the receptionists may say — and what they never say.
Use approved test scenarios first. Review medicine questions, urgent signposting, failed handovers and privacy boundaries. Agree staff training and acceptance evidence.
Live use starts only after your pharmacy accepts the workflow and applicable clinical-safety, privacy, supplier and NHS assurance checks are complete. Keep monitoring and the off-switch.
Try the agreed workflow before expanding it. The seven-day trial begins after the required governance, clinical-safety, privacy and access checks are complete. Your proposal confirms scope, price and trial terms.
Start your 7 days →
Ask and it will always tell you it is AI, with a recording notice where used. Your pharmacy approves the greeting, administrative scope and handover rules.
Medicine advice, clinical assessment, eligibility and supply stay with your pharmacist. The receptionist follows approved administrative scripts and human handover rules.
Agree minimum data, lawful basis, any Article 9 condition, DPIA, processor terms, retention and secure channels before live use. A demo consent notice does not complete that review.
Agree monitoring, incident handling, downtime fallback and a safe off-switch. Your pharmacy retains professional accountability and reviews the service.
Updated
Bring your phone setup, PMR and current service list. We’ll scope one administrative workflow and agree the governance, clinical-safety, privacy and access checks before any patient-facing trial.
Overflow and out-of-hours on your existing line, answered by a receptionist who knows your pharmacy. First 7 days free. Switch it off whenever you like.