01Valuations
The next instruction starts here.
Capture the property address, type, bedrooms, selling or letting intention and timeframe. Pass a concise appraisal brief to the right valuer.
Workflow
Sales
For UK estate agencies
Your front desk, open 24/7.
Your expertise, still yours.
Round the clock
Phone and WhatsApp receptionists for estate agencies. Capture valuations, viewings and landlord enquiries, then hand your team the brief before the next callback.
Personalised for ·
Built & supported in the UK
ICO registered · ZC214289
Your team stays in control
08:12
A
Ava · Harborne & Vale EstatesAnswered in 2 secondsHarborne & Vale Estates, Ava speaking. Are you calling about a viewing, a valuation, or something else?
A valuation, please. We are thinking of selling.
Of course. Which street is the property on, and how many bedrooms?
Oak Road. Three bedrooms. Could someone call tomorrow?
Valuation enquiry · brief ready
Illustrative enquiry journey
Call answeredFollowed up on WhatsAppMonday, 08:12
The moments your branch knows
Two missed moments.
One familiar problem.
Saturday · 09:30
The phone rings.
Your desk is already busy.
Your desk is already busy.
The valuer is on an appraisal. A negotiator is out on viewings. A seller is waiting on the line. Your branch can only be in so many places at once.
Sunday · 22:47
A valuation request.
After the branch has closed.
After the branch has closed.
A homeowner is looking for an agent on Sunday evening. A helpful first response captures the property, timeframe and callback preference while the enquiry is fresh.
That's the front desk this is built for
Calls picked up. Property brief handed over.
A calm first response, with enquiries routed to sales, lettings or property management. Valuations, negotiations and client decisions stay with your people.
Your receptionist
Your front desk,
run like your best person runs it.
Choose the voice, the name and the manner. We tune it to your agency, so every caller gets the welcome your best receptionist would give.
- Choose the voiceBritish voices, warm to formal. Name it whatever suits your agency.
- Teach it your agencyYour services, hours, who handles what, and how you like things said.
- Set the rulesWhat it never says, when it hands over, and who gets the brief.
Talk or type · about two minutesExplore the sales, lettings & maintenance demo
Receptionist set-up · Harborne & Vale Estates
Voice
AvaWarm
OliverCalm
AmeliaBright
JamesMeasured
Greeting
“Harborne & Vale Estates, Ava speaking. How can I help?”
Manner
FormalFriendly
Knows
Your servicesOpening hoursWho handles whatFee policy
Hands to
Sales · valuationsLettings · landlordsBranch manager
Never
Estimates property valuesAccepts offersHandles client money
Live on your numberOverflow + out of hours
An honest answer whenever a caller asks whether it is AI, agreed recording notices and a clear handover. Property values, offers, tenancy decisions and specialist advice stay with your agency team.
WhatsApp, 24/7
Your clients already live on WhatsApp.
Now your agency does too.
Sunday · 22:47
01
Clients message any time
A landlord enquiry on a Sunday evening. A buyer asking about a listing after work. One familiar place to start the conversation.
02
Replied in seconds
It acknowledges, asks the one question that matters, and sets an honest expectation.
03
Your team takes over
A written brief lands in the shared inbox: who, what, how urgent, which team. Nothing lost in someone's personal phone.
04
Opted-in clients get reminders
Viewing confirmations, valuation callbacks and agreed follow-ups. Messages use the permissions, templates and opt-out handling you approve.
Identity checks, financial documents and tenancy paperwork stay in your approved secure systems. The front desk collects the enquiry details your team needs.
Your systems, connected
Fits around how your agency works.
Nothing to rip out.
Keep your existing number, CRM and branch diary. We map sales, lettings and property management workflows before agreeing the connections and handover rules.
What doesn't change
- Your phone number. Callers dial what they've always dialled.
- Your agency CRM. We hand into it; we don't replace it.
- Who handles the instruction. Your agency team — always.
- Where client data lives. Your CRM and approved portals, with agreed access and data handling.
What does
- A first response — during viewing runs, evenings and weekends.
- Enquiries arrive as briefs, not voicemails to decode.
- Appointment requests reach the diary through the workflow you approve.
- You see everything that happened, at 8am, in one email.
01Where enquiries arrive
Your existing phone numberNothing changes for callers. Overflow and out-of-hours simply route to the front desk.
WhatsAppYour business number, or one we provide. Viewing questions, landlord enquiries and agreed client follow-ups.
Google Business Profile & websiteThe "Call" and "Message" buttons people tap after a search land here too.
02What the front desk does
MotionFlow front desk24/7
1
Answers promptlyOverflow calls and messages, during viewings or after the branch closes.
2
Works out who's callingSeller, buyer, landlord, tenant or an existing client — with the property, branch and next action captured.
3
Books, routes or flagsValuation to sales. Landlord enquiry to lettings. Repair report to property management, following your escalation rules.
4
Writes the briefWho, what, when, which team — ready before your people pick up.
03Where it lands — your tools
Your diaryViewings, valuations and callbacks use the branch and staff availability you approve. We check CRM diary access and Microsoft 365 or Google Workspace where used.
CRM
Your estate agency CRMReapit, Street.co.uk, Alto, Dezrez or Rex: we assess API access, contact fields, property references and branch ownership before agreeing what connects.
TEAM
Sales, lettings & managementValuation briefs, viewing requests, landlord enquiries and repair reports — assigned to the department and branch that should own them.
The 8am digestA concise summary for the branch manager: new enquiries, appointment requests and follow-ups, with the right CRM record linked where supported.
ReapitSales, lettings & property management
Street.co.ukSales, lettings & branch workflows
AltoSales, lettings & property management
DezrezSales & lettings CRM
RexAgency CRM & property managementMicrosoft 365Team calendars & emailChoose your system to scope the diary, enquiry records and branch handovers.
Discuss my agency’s setupBefore anything connects, we check:software edition
API access on your plan
calendar permissions
approved data fields
who owns which workflow
Logos belong to their owners and are shown for scoping only. Connections depend on access, versions and permissions and are confirmed with you before anything is built. No vendor partnership is implied.
Every morning at 8
Every enquiry tracked.
One email, before the first coffee.
At 08:00, your branch manager sees the overnight picture: valuation requests, viewing enquiries, landlord leads and the callbacks each team needs to make. One useful handover before the doors open.
- Overnight, in one lineCalls, WhatsApps, valuation requests and viewing enquiries — clearly summarised.
- Flagged by urgencyTime-sensitive enquiries and unconfirmed appointments clearly marked. Urgent property reports follow your escalation rules immediately.
- Every request linkedContact details, property reference, position and next action — routed to the right branch and team.
Front desk digest — Monday · illustrative exampleSent 08:00
MFMotionFlow → the branch manager, Harborne & Vale Estates · overnight 18:00–08:00
0
Calls0
WhatsApps0
New enquiries0
Slot requestsOvernight activity · 20 contacts · 18:00 → 08:00
18202200020405060708
Needs a human today
New enquiry. Seller on Oak Road, three bedrooms. Valuation callback requested for Monday 09:00.
Callback. Landlord in B17, flat available next month — lettings, Monday 9:00 callback.
Routed. Two viewing enquiries and a tenancy update — sales and lettings briefs ready.
Quiet. Existing tenant has reported a routine repair. Property reference and contact details attached.
Illustrative digest for a fictional agency.
The numbers
What missed calls
really cost you.
Three sliders. Your agency. Every assumption is written underneath.
0
potential completed sales a year£0
illustrative annual fee valueScenario only: assumes 60% of missed callers do not return, 35% would instruct, and 70% of instructions complete. Fees before VAT and costs; not profit, a forecast or a promised result. Use your own assumptions when scoping.
Get your agency's real figures →The property journey
The calls your branch knows.
A better way to handle them.
01 / 06
02Viewings
A useful brief before the viewing.
Record the property reference, preferred times and relevant buying or renting position. Confirm a viewing only through the diary workflow your team approves.
Workflow
Appointments
03Landlords
Get the right conversation started.
Capture the property, occupancy, availability and whether the landlord wants let-only or management. Your team explains the service and agrees the instruction.
Workflow
Lettings
04Portal leads
Keep the next step moving.
Capture enquiries from your approved website and portal feeds. Where access and permissions allow, follow up with the listing reference and hand the conversation to the branch.
Workflow
Follow-up
05Property management
Route the report, keep the detail.
Collect the property reference, a short description and contact details. Urgent reports follow your approved escalation route; the assistant never diagnoses a fault or promises a contractor.
Workflow
Management
06Existing clients
The right team, already briefed.
Capture the property and requested update, then route the callback to sales progression or lettings. Offers, negotiations and transaction decisions remain with your people.
Workflow
Team handover
Illustrative agency workflows. Appointments, data access and escalation rules are agreed with your team before launch.
A controlled start
Ready for your agency.
First 7 days free.
01 / 04
Days 1–2
Listen
We map your phone setup, software, teams and handover rules. We agree what the receptionists may say — and what they never say.
Days 3–5
Shadow
The receptionists run alongside your team on real scenarios. Every brief is reviewed. Scripts are tuned to how your agency actually speaks.
Days 6–7
Live
Once your team approves the pilot, overflow and out-of-hours can go live on your number. You keep the off-switch and review every handover.
7 days
free
free
Try the agreed workflow before expanding it. We confirm scope, access and trial terms first. Start with overflow or out-of-hours under agreed data processing terms, once your team signs off.
Start your 7 days →Your standards, always
Your team. Your rules.
Always in control.
Honest about being AI
Ask and it will always tell you it is AI, with a clear recording notice where recording is used. Your agency agrees the greeting and handover rules.
Never gives advice
Property valuations, offer decisions, mortgage advice and tenancy decisions stay with qualified people. The receptionist captures facts and arranges the handover.
Client data stays in your systems
Identity checks and financial documents use your approved portal. We agree data minimisation, CRM access, retention and processor terms before the pilot.
You hold the off-switch
Pause a line, change a script, pull a receptionist — your call, same day. A safety net for your front desk, not a compliance guarantee.
Before you start
A few sensible questions.
Updated
Let's map your agency
Give the next enquiry
a better first impression.
Bring your current phone setup and the software you run. We'll map one practical starting point, confirm your software and agree the checks for a controlled seven-day trial.
Seven days. Your number.
See what your front desk
has been missing.
Overflow and out-of-hours on your existing line, answered by a receptionist who knows your agency. First 7 days free. Switch it off whenever you like.