17:45 / Arrivals
A welcome without interruption.
Guests arrive. The phone rings. Reception stays present while the enquiry is captured.
MotionFlow for hotels
Exceptional service. Beyond the front desk.
AI phone agents, WhatsApp and guest operations, thoughtfully connected for four- and five-star London hotels.
More time for guests. Every enquiry given a next step.
Reception & reservationsConcierge & guest careEvents & private diningWhatsApp & follow-up
01The hotel day
The guest in front of you.
The enquiry you cannot miss.
From the first arrival to the last call, your team carries more than the front desk.
20:30 / Opportunity
A conversation worth catching.
A private dinner enquiry lands after the events team leaves. The brief is ready for morning.
23:10 / Guest care
A request with an owner.
Extra pillows. An airport transfer. A maintenance issue. The right team gets the detail.
07:00 / Handover
A clear start to the day.
What happened, who needs to act, and what comes next. All in one useful handover.
02Explore the demonstrations
Two hotels.
Two distinct experiences.
Explore how a connected guest experience can feel in two very different London hotels.
Independent concept demonstration
The Gore, Kensington
Reception, private dining and concierge support, considered for an intimate London hotel.
Try a scenarioA table before the Albert Hall, then a late check-out enquiry.
Explore The Gore demo
Independent concept demonstration
The Hoxton, Shepherd’s Bush
Group dining, events and guest requests, connected across a busy lifestyle hotel.
Try a scenarioA private dinner for twenty, with a room enquiry in the same call.
Explore The Hoxton demoIllustrative demonstrations, with no affiliation, endorsement or live connection to these hotels. Images are AI-created scenes and do not depict either property. No real bookings are made.
03Specialist support
One connected experience.
The right expertise behind it.
Reception & reservations
A calm first response. Room enquiries, arrival details and hotel questions, captured in your tone of voice.
Events & private dining
Dates, guest numbers, requirements and budget, brought together into a brief your events team can act on.
Restaurants & bars
Dining enquiries and group requests, with dietary requirements recorded for your team to confirm.
Guest care & concierge
From an airport transfer to a room request. The detail reaches the right department, with a clear next step.
Your people stay at the heart of the service.
Knowledge, escalation rules and integrations are agreed around your hotel.
04Beyond the call
The conversation
continues.
On WhatsApp, before arrival, throughout the stay and after check-out. Thoughtful follow-up, in your hotel’s voice.
A missed call. An open conversation.
Give an unanswered enquiry a useful next step. Capture the details and get them to the team who can help.
Illustrative conversations. No booking is made. Guest follow-ups are configured around permissions and your hotel’s policies.
Your hotelGuest services · AI assistant
Reservations · Request ready to review
05Operational clarity
A better handover.
A calmer morning.
Every conversation becomes a useful next step. The right detail, with the right person.
Your hotel / Morning handover
07:00 / Illustrative| Time | Enquiry / request | Owner | Next action |
|---|---|---|---|
| 22:40 | Private dinner for 18Date, requirements and contact captured | Events | Check availability |
| 23:10 | Airport transfer requestPick-up time and luggage details captured | Concierge | Confirm arrangements |
| 23:45 | Room 214 · heating issueGuest’s description recorded | Duty manager | Review urgently |
| 06:30 | Late check-out enquiryRequest ready for the desk | Reception | Check availability |
Illustrative requests. Availability and arrangements remain subject to hotel confirmation.
Capture the detail.
A useful record of what the guest needs, without asking them to start again.
Assign the next step.
Route the request to the appropriate person, with the context they need.
Follow through.
Configured reminders and follow-ups help your team close the loop.
06Made for your hotel
Considered.
Connected.
Yours.
We start with the way your hotel works. Then build the knowledge, conversations and handovers around it.
- 01Map your guest journeys
- 02Configure and test with your team
- 03Launch, review and refine
Does this replace our front desk?
Your team remains central. MotionFlow supports routine enquiries and captures requests, so staff can stay focused on the guest in front of them. Personal service, sensitive conversations and decisions remain with your people.
Can we keep our numbers and systems?
We begin by mapping your current numbers, inboxes and systems. Routing and integrations are agreed as part of the scope, so the service fits your operation. We confirm what can connect before making commitments.
Can it confirm rooms or tables?
The demonstrations capture requests for the hotel team to check and confirm. Live availability or booking confirmation requires a suitable, agreed integration with your systems. The agent should never invent availability, prices or a confirmed booking.
When does a person take over?
We agree clear escalation rules with you. Complaints, uncertainty, sensitive requests and anything outside the agent’s scope go to the appropriate member of your team, with the conversation details included.
Can it sound like our hotel?
Yes. We configure the voice, language, approved knowledge and conversational style around your hotel, then test representative scenarios with your team. The agent identifies itself honestly and can explain when it needs a person to help.
How does WhatsApp follow-up work?
We design useful messages around the guest journey: enquiry follow-up, pre-arrival questions, in-stay requests and post-stay feedback. Timing, permissions, approved templates and handover rules are agreed before launch.
07A private demonstration
Let’s make it
personal.
See what MotionFlow could do for your hotel. We’ll walk through the guest journeys, the conversations and the handovers that matter to your team.
Prefer a conversation?
Talk to us on WhatsApp